PULSE Academy / Operations
Approvals for leave and service requests.
Intermediate · 4 minutes · Article
Leave: set each employee's manager in People. Leave requests go to the manager automatically, or to HR when no manager is set.
Service requests: on a ticket, choose Request approval and pick the approver. The ticket waits until they approve or decline, and approvers see everything waiting on them under Approvals.
Automations can react when an approval is decided, for example by notifying the requester.