PULSE Operations Manager

Attendance, rotas, approvals and service requests.

What you'll be able to do

• Run attendance and payroll exports
• Schedule shifts
• Run a service desk to SLA

Lessons

1. Attendance and clock-in: Know who's working and export payroll-ready hours.
2. Shift scheduling: Build, publish and swap rotas.
3. Configure an approval workflow: Approvals for leave and service requests.
4. Service desk, SLAs and the request portal: Run internal and client requests with clear targets.
5. Build dashboards: Numbers, goals, charts, trends and lists over live work.